PT. Putra Mandiri Informatika is committed to consistently meeting the requirements of the Quality Management System as specified by Product Specifications, Service Users, and Customers, as well as those required by applicable regulations. PT. Putra Mandiri Informatika is also committed to continuous improvement in fulfilling the requirements of the ISO 9001:2015 Quality Management System. As part of our commitment to customer satisfaction, PT. Putra Mandiri Informatika will always strive to:

1. Understand Customer Needs and Expectations: We will continually endeavor to understand customer needs and expectations through effective communication and regular customer satisfaction surveys.

2. Provide Quality Products and Services: We are committed to providing products and services that meet or exceed customer expectations, and comply with established specifications.

3. Handle Customer Complaints: We will address customer complaints promptly and effectively, using this feedback as a basis for continuous improvement.

4. Conduct Employee Training and Development Programs: We will ensure that our employees receive appropriate training to enhance their competence in meeting customer needs.

Through this quality policy, PT. Putra Mandiri Informatika ensures that every aspect of our operations focuses on customer satisfaction, adherence to strict quality standards, and continuous improvement to achieve excellence in our industry.